Author Archive for: Howard Tarnoff

When I think about Customer Success I’m really thinking about Customer Experience. As customer experience professionals, we all have the luxury, or misfortune, of being consumers as well.

It was a decade ago when I was asked to create and lead a new #CustomerSuccess (CX) initiative as a leader in global Human Capital Management Solutions. We had a handful of new Charter Clients and no real roadmap – after all Retention, Churn,...

Welcome to the second installment of the Howard Show, a look inside how a customer success (CX) organization successfully builds a FinTech startup.

Hello friends and colleagues both past and present!