Like many things in life, having a strong foundation is important. The foundation of the house you live in keeps the whole house up. Likewise, the foundation of education you teach your children early helps guide them throughout their lives. The...

Writers Note: To get the most out of this post, read it once from start to finish (it is short). Do not worry about total comprehension on the first pass. Definitions and descriptions of a semi-complex system are not meant to be comprehended in less...

It was a decade ago when I was asked to create and lead a new #CustomerSuccess (CX) initiative as a leader in global Human Capital Management Solutions. We had a handful of new Charter Clients and no real roadmap – after all Retention, Churn,...

Blockchain is a decentralized ledger tracking of one or more digital assets on a peer-to-peer network.[1]

Employee demographics and attitudes for charitable giving are morphing before our eyes. As Baby Boomers are getting set to retire, more Millennial and Gen Z workers are moving into the workforce, and their attitudes about charitable giving are...